Information

ORDERING ONLINE
We endeavour to only offer goods in plentiful supply for sale online, however, we are a small business and occasionally we may experience unusually high demand. Where possible, please supply a delivery address where packages can be received as most of our products will not fit through a standard letter box. 

PAYMENTS
Transactions are powered by Shopify Payments or PayPal which are secure and simple with no need to set up an account. Shipping is calculated at checkout.

SHIPPING
During school holidays we tend to operate a weekly shipping on Thursdays. At other times we do shipping during the school runs and is usually within 3 days.  We will use a tracking service at our discretion. Every care is taken to protect our products when packing but we can’t guarantee their care during transit - please contact us if you have any issues. 

SHIPPING RATES

IRELAND & NORTHERN IRELAND

Flat Rate €5

FREE SHIPPING OVER €80

 

UK

Following Brexit we are unable to ship to the UK mainland. Well done there lads!

 

EUROPE (EXCLUDING UK)

Flat Rate €8

FREE SHIPPING OVER €80

 

USA & CANADA

Flat Rate €15

 

CLICK AND COLLECT 
Collection is usually available on Saturdays but we'll email you and let you know any additional availability or deliver locally on our travels. Just select collection at checkout to remove any shipping costs and try and let us know what time you plan to arrive. 

REFUNDS/RETURNS
We guarantee goods meet our standards on leaving our workshop. In the unlikely event you receive faulty goods we will happily replace or refund at our discretion. We can’t refund unwanted gifts but may offer an exchange in-store at our discretion or at your cost remotely.

GENERAL TERMS
All our products are handmade and may vary slightly from images shown in respect of colour, exact size, shape and packaging.
No products are intended as toys or suitable for small children unless otherwise stated. Washing our products is not recommended unless otherwise stated.

CARE
Wool felt may pill (go bobbly) and is best trimmed with sharp scissors or electric trimmer. Washing products is not recommended but if necessary do so by hand, reshape and leave to dry in a warm place.

BUSINESS ENTITY
Jamie Lewis is a Sole Trader and any other names/branding are product ranges, domain names or addresses rather than business names. 

TRADE ENQUIRIES
We are currently limiting wholesale output due to raising a young family but enquiries are welcome for the future at jlewiscrafts(at)gmail.com. We are keen to work on interesting collaborations rather than just suppling everybody with best sellers. Please tell us a bit about your shop/venue and provide links to any website or social media.